Returns & Exchanges
At Koren Jerusalem, we are committed to your complete satisfaction with our fashion collections. If you are not entirely happy with your purchase, you can return or exchange your items within 14 days of delivery.
Initiate Your Return
Contact our customer service team via email or our website portal to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the clothing is unworn, unwashed, and in its original condition.
Ship to Jerusalem
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for reference.
Receive Refund or Exchange
Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing